FAQ
Frequently Asked Questions
Here you’ll find answers to the most common questions about our services, booking process, and policies. Whether you’re curious about our fleet, pricing, or chauffeur qualifications, we’ve got you covered. If you don’t find the information you’re looking for, feel free to contact our customer service team for further assistance.
To make a reservation, you can book online through our website, call our customer service team at (416) 388 – 1911, or email us at info@rosedalelimo.ca. We recommend booking in advance to ensure availability, especially for special events or peak times.
As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before, Rosedale Limo support manager via email info@rosedalelimo.ca or in online chat.
The driver will meet you with the sign showing your first and last names, which you specified during the booking.
If a pick-up place is an airport, the driver will meet you at the exit of arrivals area of the airport after you passed passport control and claimed baggage.
If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.
Our diverse fleet includes luxury sedans, SUVs, motor coaches, and mini buses. All our vehicles are meticulously maintained and equipped with state-of-the-art amenities to ensure a comfortable and luxurious experience.
We understand that plans can change. Cancellations made at least 24 hours in advance are eligible for a full refund. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee. Please refer to our detailed cancellation policy on our website for more information.
We recommend booking as early as possible to ensure availability, especially for special events and peak times. For standard services like airport transfers or corporate transportation, booking at least 24 hours in advance is usually sufficient.
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay via PayPal or direct bank transfer. Payment details will be confirmed during the booking process.
Yes, we offer a variety of amenities to enhance your travel experience. Whether you need Wi-Fi, refreshments, or special decorations for an event, let us know your preferences when booking, and we will do our best to accommodate your requests.
Yes, we can provide child seats upon request. Please mention the need for a child seat and the age/size of the child when making your reservation, so we can ensure the appropriate seat is available for your ride.
